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Pyaas (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Pyaas mobile application, website, and related services (collectively, the “Services”).
By using Pyaas, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following personal information when you register or use our Services:
Name
Mobile number
Email address
Delivery address
Payment-related details (processed securely via third-party gateways)
We may collect real-time or approximate location to:
Show nearby water suppliers/stores
Enable accurate delivery
Improve service availability
Location access is collected only with your permission.
Order history
Products ordered
Delivery preferences
App usage data (for performance and analytics)
Device type, operating system, app version
Crash logs and diagnostic data (to improve app stability)
We use your information to:
Process and deliver water orders
Connect you with nearby suppliers
Manage payments and invoices
Provide customer support
Send order updates, notifications, and service alerts
Improve app performance and user experience
Comply with legal and regulatory requirements
We do not sell your personal data.
We may share limited information only with:
Local water suppliers / delivery partners (only what is necessary to fulfill your order)
Payment gateway providers for secure payment processing
Service providers (analytics, notifications, hosting) under strict confidentiality
Government or legal authorities when required by law
We implement appropriate technical and organizational security measures to protect your data, including:
Secure servers
Encrypted communication
Restricted access to personal data
However, no method of transmission over the internet is 100% secure. We strive to protect your information but cannot guarantee absolute security.
We retain your personal information:
As long as your account is active
As required to fulfill orders and legal obligations
For legitimate business purposes such as dispute resolution and compliance
You may request deletion of your account as described below.
You have the right to:
Access and update your personal information
Request deletion of your account and personal data
Withdraw permissions (such as location access)
Opt out of non-essential notifications
To exercise these rights, contact us using the details below.
You may request account deletion from the app or by contacting us.
Once deleted:
Your personal data will be removed or anonymized, except where retention is required by law.
Order history may be retained for compliance and audit purposes.
Pyaas services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
Our app or website may contain links to third-party services.
We are not responsible for the privacy practices or content of those services.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Continued use of Pyaas after changes means you accept the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at:
Pyaas Support
📧 Email: help@pyaas.app
🌐 Website: https://pyaas.app
